CORE Talk Biz Tips 4 – Hospitality and Customer Service
What do your clients/customers think about your customer service? Are you one that over-delivers, or do you deliver just enough to get the job done? Customer service can be challenging – it is not when we want to work most likely, and it usually causes some inconvenience to us. What if we switched it around to thinking of customer service as a way to add value and transform people’s lives?
This week I highlighted Cameron Miller, who is a financial advisor from Opus Financial Advisors. His way of working with us is very holistic and customer-centered. He doesn’t just jump into talking about how our businesses and finances are going but instead wants to see how we are doing personally. His focus on the business of our life before the business of our business makes his clients feel like he cares for them wholly, rather than just financially.
From John 2:1-11 – One of Jesus’ first miracles was turning water into wine at a wedding where they had run out of wine (which was considered rude in their culture). Jesus was called into customer service or hospitality of sorts when His mother, Mary, told Him there was no more wine, expecting Him to take care of it. He told her, “My hour has not yet come,” meaning it wasn’t time for Him to show His miracle power. He wasn’t ready to do miracles, but He told the servants to fill pots with water and take a dipperful to the head of the house, who proclaimed it the best wine. It was not His time, but yet He was hospitable and did it, knowing it would increase enjoyment for the people.
This recording was done right after Christmas when I was on the Island of St. John in the U.S. Virgin Islands. It is a beautiful place, and we had the opportunity to stay at a villa called “Dancing Dolphins” on Coral Bay. We were there over Christmas and Christmas Eve night one of the cisterns went dry. This meant no running water, showers, no dishwashing, etc. for 10 people. We called the office to get someone to come out, and on Christmas morning, somebody came. Their heart for service was palpable from the moment they came in. Even with a mask on, you could see their bright, shining spirit and demeanor. They were willing to teach instead of just doing the thing and grumpily walking away. That is customer service and hospitality. It is never convenient, but it is done with joy and understanding the value you are offering the client/customer.
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Show Notes: Hospitality and Customer Service
Are you ready to finally understand and unlock the abundance and wealth that God has promised you? This is the very question that fuels CORE Talk, and the evolving answer is exactly what I intend to serve up right here on this weekly five-minute segment. CORE is an acronym which stands for a community of rooted entrepreneurs. Within that identity, we know that harvesting is just as much about the difficulty and hard work of the toiling process as it is about the joy filled reaping of the fruit. Fellow dreamer and activator, I am believing that the season is ripe for picking.
As your go-to Christian business coach, I am here to showcase proven strategies, active testimonies, and critical development techniques for you to finally taste and see your unique wealthfactor. Of course, centered at the CORE. Every episode, I’ll keep it real and simple with my 4 T’s. I’ll teach, testify, and transform with a bonus fan favorite of travel. Regardless where you find me in the world, this is CORE Talk with Tamra.
Let’s stay rooted and grow together from the CORE.
Good morning. Rise and shine. I know I’m coming to a lot of my family members on the East Coast a little earlier than usual, but it is nine thirty here in the beautiful U.S. Virgin Island of St. John. And I am so honored to be with you today as my sister and brother-in-law are trying to make me laugh on screen. And I love this – this is literally a passion. You guys know the tease of CORE Talk, but today coming from St. John has been such a treat as it was a surprise travel that they actually gifted our family with just two weeks ago.
So I didn’t know what was going to be coming the day after Christmas this way and I’m so honored. I hope you just enjoy the view. But more importantly, I hope that you have an opportunity to learn – to be taught, because it’s everything when we can transform our businesses based on the biblical principle of what He says about what we should be doing on a daily basis. So today’s conversation is all about hospitality and customer service. And since we’ve been on this island, there has been so many opportunities for us to receive, and also to transform our own businesses based on the example that other people have brought.
And so one thing the night of Christmas Eve, we actually emptied out one of the four cisterns that are buried beneath this beautiful house. Many of you guys have been asking, it’s called “Dancing Dolphins” and I’m overlooking Coral Bay right now. If you’re listening to the podcast, you’re not going to be able to see it, but you can look it up because it’s absolutely beautiful. But we emptied a cistern on Christmas Eve. We had no running water, no opportunity to do dishes for ten people, and no chance to take a warm shower after a salty day at the beach.
And so we put in a reservation to get somebody to come out. The following morning, Christmas morning, we had somebody come – their heart for service was palpable from the moment they came on. Even with a mask on their bright, shining spirit and demeanor, they were willing to teach instead of just do the thing and grumpily walk away. So it was inconvenient. And customer service also often feels that way. It feels inconvenient. It feels hard.
It feels like the doom and gloom of your business. Right? If something goes awry, the negative word of mouth we know can spread like wildfire. And so it’s so important for us to come back to the heart of what we do to serve people, and hospitality and customer service is ultimately what that is. So couple of things I want to you to comment. I want to know where you are right now. I know it’s not East Coast time. It’s U.S. Virgin Islands time.
But I want to know, where are you coming from? Where are my teaching you? Where are you grabbing this? Where are you putting it? Into your business? Into your home life, maybe. And so here we go. The next component is truth. I always want to bring it back to the heart of the father, and that’s what service is. And Jesus, the reason for this season, actually performs his first miracle by doing this exact thing.
He’s at a wedding. He decides to turn the water into wine and not based on his own desire, but the desire of somebody coming to him and saying, hey, we need this. And he says, wait a second, it’s not my time. And I think that it’s really important for us to realize customer service is not often in our time. Just like I said, it can be unexpected and it can be uncomfortable. But he does it anyway.
And the most important part, most magnificent part of this miracle, and you can take this for your own business, you’re going to hear lot voices. My nieces and nephews are running around. That’s a beautiful thing about being able to travel and do what I love.
But Jesus takes the wine and he turns it into the best wine. And instead of it being the wedding, where at the end you always serve the best first. Right. And then you save the cheap stuff for later. Jesus turned the last bit of what they had into the most miraculous, miraculous, most delicious wine. And people were amazed not just by the miracle of turning water into wine, but also by his heart, his service. And so here we are.
What can you do? How can. You pull this into your own business, hospitality, customer service, sure, you can have systems, sure you can have automated Christmas letters that go out, you can have thank you notes that come after somebody purchases something online. If there is a problem and somebody is actually looking for your phone number, make it accessible on your on your website, wherever you are. They need to know that you are a human being, that you have a heart, that there is a heartbeat behind the company, no matter how big you get, no matter how many followers you get, if you don’t have positive hospitality, if you don’t have a heart for service, if you don’t want to turn water into wine for your customer, you probably should take something back and take a self check on what it is that you’re doing, because there is a passion, there is an opportunity for you to transform the lives of somebody else based on your passion.
And so, yeah, I know you guys are seeing from St. John, it’s so beautiful. If you want scenes, if you want hospitality, listen to this other hospitality moment. On Christmas Day, we went to a potluck on a beach with strangers and they welcomed 10 people, hungry bellies into that community to just serve them. They weren’t expecting anything. They didn’t ask for money. There was nothing that you could take the paddleboards out, the kayaks out.
And all they wanted from us was to feel joy and to receive community. And so sometimes you need to take back the eyes of the secular world. What is business mean? What am I supposed to be doing here? And go back to the heart, back to the emotion, back to the human connection. And that’s what Jesus does all the time. I hope wherever I’m finding you today that you are just experiencing hospitality in some way. Maybe you need to open your eyes to how you can serve others in your community.
So often I like to take clients and give an example of somebody in my coaching community who has done just this so well. But I think the receiving side of hospitality is just so magnificent. And so as a way to honor somebody that my sister and I both love, we wanted to shout out Cameron Miller, who is our financial adviser. He takes customer service to the next level, not just in their entire company by going in and having these meetings where you feel like you’re in St.
John. It’s so luxurious, it’s so relaxing and coming from a busy workday. He caters to us with a glass of cold water or the top notch bourbon or the top notch wine if we want to take it back to the biblical example. But it’s not just about that. He doesn’t go right into business. He goes right to the heart. How are you truly wanting to know what is the business doing, but not just the business of our actual money making machines.
Instead, he wants to know about the business of our family, the business of our life, the business of us showing up for each other as a married couple. And I am so honored and we are so grateful for what he’s done in our financial situation over the course of the last few years. And same for my brother, brother in law and sister. And so wherever you are, find a good financial planner, make sure that they’re applying it from a customer service perspective on how can we show up better for our finances in order to show better into the passion point of what it is that we do every single day.
And so I hope wherever you are, that you are able to just find peace, find hospitality, find joy, ultimately the heart of people. And that is what your business needs to do. I hope you’ve learned something today. I hope you were taught something CORE Talk not taught right, but also transform and left. Lastly, that truth, peace, that testifying piece of what it is that the Bible does for us every single day. If we just take a deeper look, all of these concepts are laid out before us.
And if you want to know how to do something, well, we should learn from Jesus Christ himself. I love you guys blessings during this holiday season and I so look forward to traveling somewhere new next week and showing up to teach you something different. CORE Talk with Tamra. Be blessed. So you guys.